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Training Resources All downloadable course notes are the property of the Swift Project, funded by ESCC.  For further information please contact us.

 

 

Time Management

TIME MANAGEMENT

IT for beginners

I.T. FOR BEGINNERS

Selling On Ebay

SELLING ON EBAY - A ROUGH GUIDE

Forming Idea and Scoping Business Vision

DAME ANITA RODDICK

 

SWOT ANALYSIS TEMPLATE

 

PEST ANALYSIS TEMPLATE

 

RESOURCES DIRECTORY

 

USP

 

VISION AND MISSION

 

FORMING THE IDEA

Twitter Notes

TWITTER NOTES

How to use Powerpoint

USING POWERPOINT

 

POWERPOINT HANDOUT

Business Basics

RESOURCE DIRECTORY

 

BUSINESS BASICS HAND OUT

 

LEGAL ENTITY

 

BUSINESS BASICS WORKBOOK

 

10 CRITICAL FACTORS

 

CRM SOFTWARE 1

 

CRM SOFTWARE 2

 

ONLINE TAX FORM

Skype

USING SKYPE

Handling Difficult Situations

HANDLING DIFFICULT SITUATIONS

 

BODY LANGUAGE EXCERCISE

 

COMMUNICATION SOCIAL STYLES DESCRIPTIONS

 

COMMUNICATION SOCIAL STYLES QUESTIONAIRE

 

COMMUNICATIONS SKILLS AUDIT

 

NLP PRESUPPOSITIONS

The power of saying “NO”

ASSERTIVENESS - PASSIVE/AGGRESIVE STYLES

 

HOW ASSERTIVE ARE YOU?

 

POWER OF SAYING NO

 

BASIC RIGHTS

One Page Business Plan

ABBREVIATED BUSINESS PLAN TEMPLATE

 

BUSINESS TREE

 

BUSINESS PLAN TEMPLATE ONE

 

CREATING VISION

 

P.E.S.T. ANAYLSIS TEMPLATE

 

S.W.O.T. ANALYSIS TEMPLATE

 

THE BUSINESS PLAN

 

TIPS FOR WRITING A BUSINESS PLAN

Facebook & Linked In

FACEBOOK AND LINKEDIN

Managing the Money

INTRODUCTION TO FINANCE

 

WORKING WITH COSTS AND BUDGETS

 

WORKBOOK PART 1

 

WORKBOOK PART 2

 

START UP LOAN

Pricing

WORKBOOK

 

QUOTES

Excel

EXCEL 101

 

EXCEL EXAMPLES

legal requirements when starting a business

GUIDE

 

LEGAL STATUS

Presentation Skills

BODY LANGUAGE EXERCISE

 

FIXED V GROWTH MINDSET

 

DIFFICULT SITUATIONS

 

NLP PRESUPPOSITIONS

 

PRESENTING

 

Marketing

DEVELOPING A MARKETING PLAN

 

PROFILING YOUR TARGET MARKET

 

MARKET INFORMATION

 

MARKET RESEARCH

 

WORKBOOK AND HANDOUT

 

BREAK EVEN FACTSHEET

Internet Security

INTERNET SECURITY HANDOUT

Website Design

WEB DESIGN 1 / 2 / 3 / 4

Customer Care

8 RULES FOR GOOD CUSTOMER SERVICE

 

BEING CUSTOMER FOCUSED

 

CUSTOMER TOUCH POINTS

 

CUSTOMERS RIGHTS

 

INFORMING YOUR CUSTOMERS

 

MEETING CUSTOMER REQUIREMENTS

 

PRINCIPLES OF CUSTOMER MANAGEMENT

 

QUICK QUIZ

 

SWIFT CUSTOMER CARE

 

THE THREE PILLARS OF CUSTOMER SATISFACTION

 

YOUR CUSTOMERS REQUIREMENTS

 

IMPORTANCE OF CUSTOMER SERVICE

 

DATA PROTECTION FACTSHEET

Negotiation Skills

CASE STUDY

 

DELEGATES WORKBOOK

 

NEGOTIATION SKILLS

 

TOP TEN NEGOTIATION SKILLS

 

WOMEN IN LEADERSHIP

 

TOP 10 NEGOTIATION TIPS

 

WOMEN IN LEADERSHIP

 

Wordpress Jargon Buster

WORDPRESS JARGON BUSTER

Proven Techniques for Improving Sales

DELEGATES WORKBOOK

 

HOW TO FORECAST SALES

 

TOP 10 TIPS FOR EFFECTIVE SELLING

 

LAWS OF SALES SUCCESS

Employment Law

HAND OUT

 

EVALUATIONS

Graphic Design

GRAPHIC DESIGN WORKSHEET

 

GRAPHIC DESIGN WORKSHEET 2

©Sound Architect   Registered Charity Number: 1119329   Website: www.soundarchitect.org.uk

General Resources

RESOURCE DIRECTORY

 

HOME BUSINESS GUIDE

 

THE RISE OF THE HOME BUSINESS

 

BUSINESS GRANTS

 

BUSINESS FINANCE GUIDES

 

LEGAL ENTITY

 

 

Social Enterprise/Charity Information

START YOUR SOCIAL ENTERPRISE

 

SOCIAL ENTERPRISE EXPLAINED

Articles

HAVING IT ALL

Gentle Introduction to Finance

FINANCE BASICS